Crypto FAQ
Gain crypto insights and accelerate growth with our AI-driven analytics. Make data-led decisions to deliver outstanding results.
Your security comes first. At Alexo AI, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard your digital assets. We adhere to strict financial regulations in Ireland and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guides with 24/7 support
- Risk-free demo for practising with virtual funds
- Automated tools that handle the hard work for you
- Start small (from just ) and build your skills as you trade!
Bank card withdrawals are processed within 1–3 working days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.
We monetise through premium features and volume-based partnerships with exchanges, not by charging user fees. There are no hidden costs — you'll always see the exact transaction amount before confirming.
Yes! Alexo AI is available in most countries worldwide (98+ and counting). Simply choose your country during sign-up to confirm availability and view localised payment options. We adhere to all applicable local regulations to keep your trading secure and compliant.
- AI-driven recommendations - Receive personalised coin suggestions based on your risk level
- Ready-made portfolios - Expert-curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals – Real-time buy/sell alerts for leading cryptocurrencies
Our support team is available 24/7 via live chat and by email at info@alexoai.com. For urgent queries, our average response time is under 15 minutes.
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Licensed Service
- Registered with: [FinCEN, FCA, CySEC]
- Independent firms conduct regular audits
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Safeguarded
- Bank-level security (similar to your online banking)
- 95% of assets are stored offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA/SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all enquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get set up. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the matter.
Support Hours
Our customer service team is available 24/7 without interruption. On the rare occasion immediate access isn’t available, rest assured our support specialists will respond to your request as quickly as possible.
